The Concessionaire’s Operations Centre supervises and coordinates the mechanical rescue activities on the routes managed.

The following organisations are authorised to operate on the A4 Torino-Milano motorway: ACI Global, Europ Assistance VAI, ESA Euro Service Assistance and IMA Italia Assistance.

These organisations operate through authorised partner repair shops and the service is guaranteed 24 hours a day.

Mechanical assistance may be requested directly from authorised organisations or from the Concessionaire’s Operations Centres:

A4 Torino-Milano Stretch – Tel.: +39 011 91415201

If the Concessionaire’s Operations Centre is involved, the Operator will ascertain whether the vehicle is in a safe position and which organisation is requested by the user.

If the vehicle is not in a safe position or creates an obstacle or danger, since it constitutes an event of essential public assistance, the Operations Centre will send the nearest tow truck to the scene, regardless of the Organisation indicated by the user.

For all vehicles with a load capacity of up to 35 quintals, the Organisations have a “roaming” service, whereby an insured person is entitled to free assistance even if, for whatever reason, he or she receives assistance from a different Organisation.