General information on the use and management of infrastructure and services
Safe use of infrastructure and services
The A4 Torino-Milano motorway covers 125 km and is managed by SATAP S.p.A.
The infrastructure is accessed either from its own tollbooths or from those of the other interconnected Concessionaires, enabling users to cross stretches of motorway operated by different companies in a continuous manner, with a single payment at the destination.
Motorway tolls can be collected using the “closed” or “semi-closed” toll collection systems; for more specific information see the Toll Info section of the website.
The roadway consists of two carriageways, one in each direction, with three lanes in the sub-section between Torino and the Marcallo-Mesero junction and four lanes in the sub-section between that junction and the Ghisolfa tollbooth
The carriageway refers to the portion of the road with all vehicles flowing in the same direction, while the lane is the individual section of a carriageway along which vehicles transit.
The infrastructure is then completed by lay-bys and an emergency lane in each direction of travel, which are not dedicated to transit, only stopping temporarily and in an emergency.
In terms of size, the A4 stretch is a category A motorway, an extra-urban area pursuant to the Decree of the Italian Ministry for Infrastructure and Transport no. 6792 of 5 November 2011, where the design speed is in the range of 90-140 km/h.
The operating speed under normal conditions is generally 130 km/h. Any variations are indicated on the route by the appropriate horizontal signage or shown on the VMS
As motorways are high-speed transport infrastructure, not all vehicles are permitted to use them. Article 175 of the Italian Highway Code identifies permitted and excluded vehicles.
Pedestrians and animals (suitably supervised) may only circulate in the service and rest areas. The emergency lanes may only be used to walk to assistance call points.
Driving a vehicle that is not allowed on the motorway is punishable in accordance with the Italian Highway Code.
Appropriate conduct while driving on motorways is regulated by Article 176 of the Italian Highway Code.
The infrastructure safety systems include the emergency lay-bys, the A4 stretch has one every approximately 2km and more than half of these are equipped with an SOS telephone with the possibility of requesting mechanical and medical assistance.
In this regard, it is worth reiterating that motorway lay-bys are designed and built solely and exclusively to deal with emergencies, are located on the right-hand side of the carriageway and allow vehicles to stop safely without endangering their own and others’ safety. Prolonged parking is not permitted in these areas, nor may users leave their vehicle there for a long time.
Upon stopping, before getting out of the vehicle, by law users must wear an orange, reflective jacket. This makes sure that users are clearly visible to all those who pass by, who drive along the motorway at high speed, especially at night and in the early morning hours.
Those who fail to comply with this provision are at risk of a penalty under the Italian Highway Code.
The lay-bys are used for emergency situations, they should not and cannot be used for resting or sleeping for any time; if needed, users must rest at one of the 9 equipped service areas.
The services offered in the Service Areas are provided by the economic operators who operate as sub-contractors. For details of the services, please refer to the dedicated Service Areas section of this site.
Service Charter
The Company has adopted a Service Charter as a tool for transparency towards users and in the belief that it will be an opportunity for internal growth and valuable external communication. The Charter, which can be downloaded from Service Charter, contains information on the basic principles and services of the concessionaire, as well as policies and quality management, user protections and a handbook containing useful numbers and contact details.
The Charter also includes the circumstances and methods of toll reimbursement and payment of compensation, as well as information channels for up-to-date information on traffic and road conditions.
Worksite Management Criteria
Non-emergency worksites are scheduled where possible to avoid delays and queues.
In order to reduce the impact on traffic, the most disruptive activities, those involving route and/or junction or service area closures, tend to be scheduled at night wherever possible.
Similarly on the main motorway strip, bottlenecks that involve only one vehicle flow are mainly planned at night where possible. Or, in special cases, in the middle of the day and in any case during off-peak hours.
The A4 does not experience increased summer traffic or any significant holiday exodus traffic. However, the planning of worksites takes into account the higher volumes of users expected on single occasions, such as for specific events: football games, concerts, trade fairs, etc.
These decisions, gained from many years of experience in infrastructure management, are all supported by records and time series of traffic monitoring. Lastly and most recently, the evaluation of the most challenging or atypical worksites, thanks to the increase in IT capabilities that now allow the use of highly complex algorithms (and AI), is carried out using simulation models.
Open and scheduled worksites
To access the Interactive Map click here.
To access the Roadworks section click here.
Traffic Restrictions and Prohibitions
For information click here.
Categories of disruptive events
The categories of events that could generate traffic disruptions and/or dangerous situations are the following:
- Obstacle in the lane
- Flooding
- Fire
- Accident
- Mechanical Rescue Service
- Delays/Queues
Emergency management protocols
For emergency management (winter operations, flooding, accidents, etc.), the company adopts specific intervention procedures that set out in detail the actions to be taken by the various parties. These procedures, specially drafted and updated also on the basis of previous events, are:
- the Winter Operations Management Plan: the plan is operational for the entire duration of the winter period and is applied on the motorway section under concession for any highly critical situations, declared emergencies, including the activities necessary for the closure of individual sections affected by events;
- the Traffic and Security Service Operating Procedures: these are procedures governing the activities to be implemented by the operations control centre (COC) and the traffic and security (TS) service;
- the Exceptional Events Emergency Plan: this document summarises the main actions to be implemented by the Traffic and Security (TS) Service, the Operations Control Centre (COC) and the Toll Collection Service in the face of major exceptional events, including the activities necessary for the closure of individual sections affected by the events.
Quality Indicators
SATAP S.p.A. has identified the following quality indicators:
Number | Description | Monitoring frequency |
---|---|---|
1 | Journey safety | Annual |
2 | Regularity of service | Annual |
3 | Comfort of service | Annual |
4 | Services for disabled motorists | Annual |
5 | Information to users | Annual |
With reference to the above table, the results for 2024 are in line with the expected standards.
The Concessionaire also aims to meet the same standards in 2025.
The quality indicators, as better explained in the Service Charter, comply with the provisions of Directive no.102 of 19/02/2009 issued by the Italian Ministry for Infrastructure and Transport. Discussions are still ongoing with the Grantor to define the indicators in accordance with the ART tariff system.
Information on functioning lanes/stations
The total number of stations and lanes on the managed motorway section is shown below.
Milano-Torino | Year 2024 |
---|---|
Description | Number |
Stations | 13 |
Entry toll lanes | 44 |
Exit toll lanes | 65 |
Lanes inoperative for > 24 h | 11 |
Torino-Milano | Year 2024 |
---|---|
Description | Number |
Stations | 13 |
Entry toll lanes | 43 |
Exit toll lanes | 74 |
Lanes inoperative for > 24 h | 11 |
Information on toll and unit tariff calculation methods
Visit the Toll Info section for all toll and tariff information.
Information on discounts
Any discounts and/or subscriptions for users can be found in the following section Toll Info.
Information on toll collection methods – consequences in the event of non-payment
The procedures for collecting the toll, the consequences in the event of non-payment and the procedures in place for recovery (with specific mention of undetected entry), are available in the Toll Info section.
Information on services in the Service Areas
For information on the subcontracting of the fuel, compressed natural gas and liquefied natural gas distribution services and the business and restaurant activities located along the motorway section under concession, quality indicators, obligations and price control mechanisms, as well as the numbers of fuelling points and other services on the motorway section under concession, please visit the Service Areas section.
Information on complaints
Information on the number and categories of complaints received and handled, the average response time, the related outcomes and the measures taken to overcome the main disruptions that have emerged, the level of user satisfaction with the response received, as well as the number and overall value of any compensation paid, are available in the Suggestions and Complaints section from February 2026 with data referring to 2025.