Customer Relations Centre

Novara Est

Tel. +39 011 91415609 – Fax +39 011 91415648

Open Monday to Friday: 8:30 AM-12:30 PM / 1:30 PM-4:30 PM
Closed Saturdays, Sundays and public holidays.

Please note that at this office, the SATISPAY payment method can be used for the operations listed below:

• Security deposits
• Settlement of non-payment

Travel information  

By sending an email to: ufficioutentia4@satapweb.it users may request information on the journey along the Torino-Milano motorway section. For requests to be processed, users must attach the receipt issued at the time of payment or, in the case of the electronic toll system, the number of the device associated with the vehicle.

Claims for damages

If you have suffered damage on the A4 Torino-Milano motorway section and believe that SATAP may be liable, you can submit a claim for compensation:

• via certified e-mail to satap@legalmail.it;
• Via email ufficiosinistri@satapweb.it;
• by post to the address: SATAP S.p.A. – Claims Office, Via Bonzanigo 22, 10144 Turin.

You can use these same contact details in case of events occurring until 30.11.2024 on the A21 Torino-Piacenza motorway section. For events occurring after 1.12.2024, the concessionaire ITP S.p.A. is responsible (https://www.itpspa.it/).

For further information please refer to the Service Charter.

Information on accidents

Users may find themselves in need of information and/or data concerning motorway accidents in which they were involved. In this case, users can contact the Motorway Division of the Novara Est Traffic Police at +39 032 16381.

Refunds

The Company assures the reimbursement of tolls paid in excess of the amount due, after confirming the substantiated claim made by the user. Reimbursement times coincide with processing times. Reimbursements within the euro area are done by bank transfer.

The service may be provided in the following ways:

• By letter addressed to: SATAP S.p.A. – Toll/RMPP Management Office – Direzione di Esercizio (Operational Management) 10030 Rondissone TO
• By contacting the toll collection staff, filling in the User Communication Report and the appropriate form indicating the details where the bank transfer should be made

Suggestions on the service offered

• By letter addressed to: SATAP S.p.A. – A4 Users Office, Via Bonzanigo 22, 10144 Turin
• By e-mail to: ufficioutentia4@satapweb.it, FAO the Customer Relations Office
• By calling the number:  +39 011 91415245
• By contacting Toll Collection staff and filling in a “User Communication” form