– the S.O.S. intercom posts
– the Satap S.p.A. staff and Road Police patrolling the motorway
– by mobile phone directly to the Operations Centre, number +3901191415201 or the Operations Centre of the Road Police located at the Novara Est exit, number+3903216381
tel:+39 011 91 41 52 01
tel:+39 0321 6381
Customers may need to contact the company to report an event occurring on the motorway they have been involved in or from which they believe they have suffered damages.
In this case, if the customer cannot continue the journey with his own vehicle, he may request help, using the SOS emergency posts connected directly to the Company's OC, which will, depending on the case, request the intervention of the Satap S.p.A. staff.
(Road Safety Operators), the Road Police and/or the ACI or VAI/Europ Assistance rescue services.
If the customer can continue his journey, he should leave the motorway at the next junction and report the matter to the toll station staff when paying the toll, by completing the "User Communication" form, and handing it back to the staff who will forward it to the Operations Manager.
In the case of requests for compensation and information concerning this matter, customers may contact:
By letter, addressed to:
Satap S.p.A. – Accidents Department
Via Bonzanigo, 22 – 10144 Turin
By phone to:
+390119141511 office hours
By fax to:
By e-mail addressed to: email@example.com